FAQs

FAQs for iShopelite.com

Shipping & Delivery

1. To which countries do you ship?

   • We ship to over 200 countries. If we are unable to ship to your location, we will contact you directly.

2. What are the estimated shipping times?

   • United States: 5-20 business days
   • Canada, Europe: 5-20 business days
   • Australia, New Zealand: 5-25 business days
   • Central & South America: 5-25 business days
   • Asia: 5-20 business days
   • Africa: 5-25 business days
   • Maximum delivery time is 45 business days.

3. How long does order processing take?

   • Order processing takes 1-3 business days before shipment.

4. Can I track my order?

   • Yes, you will receive a tracking number via email once your order is shipped. Note that some shipments, especially with free shipping, may not have tracking available.

5. Will my order be sent in one package?

   • For logistical reasons, items in the same order may be shipped separately even if you specified combined shipping.

Customs & Duties

6. Do you handle customs fees?

   • No, customs fees are the responsibility of the customer. By purchasing, you agree to pay any applicable customs fees upon receiving your order.

7. What should I do if my package is held at customs?

   • You may need to contact your local customs office and pay any required fees to release your package.

Returns & Refunds

8. What is your return policy?

   • Our return policy lasts 14 days. To be eligible for a return, the item must be unused and in its original condition and packaging.

9. Which items are non-returnable?

   • Non-returnable items include perishable goods, intimate or sanitary items, hazardous materials, flammable liquids or gases, gift cards, downloadable software, and some health and personal care items.

10. How do I return an item?

    • Once you request your return by contacting us at info@ishopelite.com,  we will provide you with the address to which you need to send the product.

11. Who covers the return shipping cost?

    • The customer is responsible for return shipping costs, which are non-refundable.

12. How are refunds processed?

    • Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a few days.

13. What if my refund is late or missing?

    • First, check your bank account again. Then contact your credit card company or bank as it may take some time before your refund is officially posted. If you still have not received your refund, contact us at info@ishopelite.com

14. Can sale items be refunded?

    • Only regular priced items can be refunded; sale items cannot be refunded.

15. What if I received a gift and need to return it?

    • If the item was marked as a gift when purchased, you’ll receive a gift credit for the return. If not, a refund will be sent to the gift giver.

Order Issues

16. Can I cancel or change my order?

    • Orders can be cancelled or changed within 12 hours of purchase. Contact us immediately if you need to make any changes.

17. What if I received the wrong item?

    • If you receive the wrong item, please contact us for a reshipment or refund.

18. What if I don’t receive my order within the guaranteed time?

    • If your order does not arrive within 45 business days, excluding 2-5 days for processing, you may request a refund or reshipment.

19. Can I get a refund if I don’t want the item anymore?

    • Yes, you must return the item at your expense, and it must be unused.

20. What if my order didn’t arrive due to factors within my control?

    • We do not issue refunds for such cases, including providing the wrong shipping address.

Payment & Security

21. What payment methods do you accept?

    • We accept credit/debit cards, digital wallets, and other alternative payment methods.

22. Is my payment information secure?

    • Yes, we use PCI DSS compliance and state-of-the-art encryption to ensure your payment information is secure.

23. What should I do if I have a payment issue?

    • Contact our customer support for assistance with any payment issues.

Privacy & Protection

24. How do you protect my personal information?

    • We strictly adhere to privacy policies, ensuring your personal data is used only to enhance our services and never sold for profit.

25. What is your privacy policy?

    • Our privacy policy details how we collect, use, and protect your information. You can view it on our Privacy Policy page.

26. How do I contact customer support?

    • Reach out to our support team at info@shopelite.com or through our Contact Us page.

Account Management

27. How do I create an account?

    • Click on the ‘Sign Up’ button on our homepage and follow the instructions.

28. How can I reset my password?

    • Use the ‘Forgot Password’ link on the login page to reset your password.

29. How do I update my account details?

    • Log in to your account and go to the ‘Account Settings’ to update your information.

Products

30. How accurate are the product images?

    • We strive to display product colors and images as accurately as possible. However, the actual product color may vary slightly due to different monitor displays.

31. Are all products available for international shipping?

    • Some products may not be available for shipping to certain countries due to restrictions.

32. What should I do if a product is out of stock?

    • Check back later or contact us for availability updates.

Orders & Checkout

33. How do I place an order?

    • Add items to your cart, proceed to checkout, fill in your details, and complete the payment.

34. Can I place an order by phone?

    • Currently, we only accept orders placed through our website.

35. How do I use a discount code?

    • Enter the discount code at checkout in the designated field.

Shipping

36. Can I change my shipping address after placing an order?

    • Contact us within 12 hours if you need to change your shipping address.

37. Do you offer expedited shipping?

    • We do not offer expedited shipping at this time.

38. What if my order is lost in transit?

    • If your order is lost, contact us for a refund or reshipment.

39. What are the shipping costs?

    • Shipping costs vary by location and will be calculated at checkout.

40. Can I track my international order?

    • Yes, tracking is available for international orders unless otherwise stated.

Miscellaneous

41. Do you offer gift wrapping?

    • Currently, we do not offer gift wrapping services.

42. How can I provide feedback on my shopping experience?

    • We value your feedback! Please contact us via email or through our feedback form on the website.

43. What if I have a question not listed here?

    • Contact our customer support team for any additional questions.

44. How do I subscribe to your newsletter?

    • Sign up for our newsletter through the subscription box on our homepage.

45. Can I earn rewards for referring friends?

    • We do not have a referral program at this time.

46. What is your environmental policy?

    • We are committed to sustainable practices and use eco-friendly packaging whenever possible.

47. How do I apply for a job at iShopelite?

    • Visit our Careers page for current job openings and application instructions.

48. Do you have a physical store?

    • We are an online-only store and do not have a physical location.

49. What currencies do you accept?

    • Payments are processed in USD; however, your bank may convert it to your local currency.

50. How do I check the status of my order?

    • Log in to your account and navigate to ‘Order History’ to check your order status.